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All items must be returned in perfect and unworn condition with labels still attached to garments & shoe boxes in the same condition as they were received. 

Returned items remain the customer's responsibility until received by us - we recommend, for your own protection, that you use a delivery service that insures you for the full value of the goods and also offers a proof of delivery. 

Please ensure that you enclose all the information that we will need to process your return which should include - your name, address, order reference number and the reason for the return.

Return delivery costs are the responsibility of the customer. 

Our returns address is:

Kong
18-20 The Burges, Coventry, CV11HL

* Please Note -

We do not accept any responsibility for customer returns without proof of delivery. 

We will not accept returned goods that have been used, worn or laundered. 

When trying on items of clothing please ensure that you are not wearing perfume, aftershave or deodorant which may leave a scent or marks on the item as we will not accept the return of any item where there is evidence that these instructions have not been followed. 

When trying on shoes please do so indoors and if they don't fit or you don't like them take them off and put them back in their box ready to be returned - shoes will not be accepted back if there is any evidence that they have been worn (even if only for a short period).

Due to the nature of skateboarding we are unable to accept any returned broken skateboards.

This returns policy does not affect your statutory rights.